FAQ

Magic Candle Co Candle Belt logo

 

WHAT IS A WOOD WICK AND WHY DO YOU USE THEM?

  • Wood Wicks produce a tantalizing crackling sound while burning
  • Wood Wicks are rigid and require no straightening
  • Wood Wicks achieve a fast melt pool formation for quick and excellent hot throw

 

WHAT ARE THE BENEFITS OF USING A WOOD WICK OVER A COTTON WICK?

  • Wood Wicks create a unique visual effect and horizontal flame
  • In larger diameter candles, Wood Wicks can produce a full melt pool with only one wick eliminating the need to use multiple wicks
  • Wood Wicks create a soft crackling sound while burning for added ambiance
  • Wood Wicks are very easy to use and last longer, saving time and money
  • We believe Wood Wicks add a modern, unique and more upscale look to our candles

 

WHAT KIND OF WAX DO YOU USE TO MAKE YOUR CANDLES AND WAX MELTS?

Magic Candle Company® candles and wax melts are made with a custom combination of 2/3 soy wax, 1/3 paraffin wax to achieve a strong scent throw. The soy/paraffin wax combination that we use is nontoxic and has to meet certain standards which are monitored by the US government before it can be marketed as a wax that is safe for use in candles. We have also had our candles lab tested which is one of the requirements for us to manufacture candles for companies such as Universal Studios and Hersheypark.

 

WHY DO YOU USE SOY AND PARAFFIN WAX AND NOT SOY WAX ONLY? ISN'T SOY WAX SUPPOSED TO BE HEALTHIER?

The soy/paraffin wax combination we use is nontoxic or we certainly wouldn’t use it in our products nor would we want our customers, staff, family members, children and pets to be around something that is considered to be toxic or unhealthy. Using 100% soy wax was not giving us the strong scent throw we desired for our candles and wax melts. In our opinion, there is nothing worse than buying a candle or wax melt and it not having a strong scent throw. Contrary to popular belief, and depending on where it was made, soy wax can emit chemicals into the air if not manufactured properly. Over 90% of soybean crops in the United States are genetically modified and are grown using pesticides. Our soy wax manufacturer processes their soybean oil to filter out any genetically modified material as well as any potentially present herbicides or pesticides. Not all soy wax manufacturers do this however which means a large portion of soy wax products have the potential to emit chemicals into the air from these herbicides and pesticides if they aren’t lab tested as our wax products are. That’s why you may find candle companies selling scented wax products very cheap; who knows where that soy wax came from. Magic Candle Company® only uses top quality, lab tested suppliers within the US and our wax has been lab tested for safety as is required for us to manufacture scented wax products for such companies as Universal Studios Parks and Resorts and Hersheypark.

 

WHAT IS THE BEST WAY TO USE MY NEW MAGIC CANDLE COMPANY® CANDLE?

Because our wood wick candles are unique, they can occasionally display different burning characteristics than other candles. Here are a few simple steps to ensure the best burn every time:

  • Light the wick all the way across, not just on one end. This helps the candle to burn evenly.
  • Allow the candle to burn until the wax melts out to all the edges of the vessel. This may take about 30 to 60 minutes. The flame height may vary at times and occasionally even appear to self-extinguish, but it's OK. Even if you are experiencing a “low” flame, it will continue to heat and the flame height will return. The recommended burn time is 3-4 hours.
  • Keep the candle away from drafts, such as ceiling fans, air conditioners or breezes.
  • Never move or handle the candle while burning. This is very unsafe, and pouring or removing liquid wax from the vessel will cause the wick to extinguish.
  • Keep the wick trimmed to ¼ inch. If the candle begins to smoke, or if the flame height is greater than 1½ inches, gently blow out the candle, allow the wick and wax to cool, and trim the wick. Remove all wick trimmings before relighting.
  • For your safety, the candle is designed to self-extinguish when ⅜ inch of wax remains. Please remember to never use water to extinguish a candle.

 

WHAT IF MY CANDLE STARTS TO TUNNEL?

Tunneling can be caused by a few things and here are some tips to prevent and fix it:

1) Let the candle burn for several hours when first lit. This will allow the whole top layer of the candle to melt out to the very edges. This will also form a ‘memory’ melt the next time you light the candle.

2) Never burn your candle underneath a ceiling fan or drafty area.

3) If your candle has already tunneled, make your candle a tin foil hat with a small hole on the top. This will allow heat to radiate down and melt the edge wax. In most cases, the wax will melt to the edges within 15 - 30 minutes with the foil. When removing the foil hat, remember it will be hot and may burn you. CLICK HERE to view a short video we found to give you an example of how to fix your candle with foil.

4) If you’re having trouble getting the edges to melt down, you can also cut the edge areas off and melt them in a wax melt warmer to get the most out of the fragrance but the above steps should definitely fix the tunnel issue. Our candles can also be warmed on a candle warming plate which would warm the tin to melt the wax and release the scent without a flame. CLICK HERE to see an example of one we offer if you would like a flameless alternative.

 

WHAT SIZE CANDLES DO YOU OFFER AND WHAT ARE THE BURN TIMES OF EACH ONE?

We offer two candle sizes, a small 7.25 oz. candle, which measures 3 1/8 x 2", and a large 13.25 oz. candle, which measures 3 3/4 x 2 1/2". Our 7.25 oz. candles have an approximate burn time of 40 hours and our 13.25 oz. candles have an approximate burn time of 80 hours.

 

DO YOUR CANDLES AND OTHER WAX PRODUCTS EXPIRE AND HAVE A SHELF LIFE?

Being that our candles and scented wax products contain soy, they have a 12 month shelf life if kept at room temperature and out of direct sunlight. After 12 months, the fragrance in the wax will dissipate and the candles may no longer keep a flame or burn properly.

 

HOW DO I ACCESS AND USE MY MAGIC REWARD POINTS?

You can access the Magic Rewards Program by clicking on the Magic Rewards tab located in the top header bar of our website or by clicking HERE to open the Magic Rewards panel.

*Please be aware that our Magic Rewards Program only applies to individual orders and does not apply to subscription box orders placed on our subscription box website MagicFragranceBox.com.

 

HOW DO I BECOME A MAGIC CANDLE COMPANY AFFILIATE?

You can join our Magic Affiliate Program and earn a 10% commission on all sales you refer which is paid out once per month on the 1st by clicking on the Affiliate Program tab located in the side menu or by clicking HERE to open the Magic Affiliate Program panel.

 

WHEN WILL NEW SCENTS BE COMING OUT?

We have a large variety of new scents planned and they will be popping up over the next few months so be sure to check back often and sign up for our newsletter to stay up-to-date on new scents and discounts.

 

WHEN WILL MY ORDER SHIP?

While we strive to ship out orders as quickly as possible, many of our products are hand poured and have to cure prior to shipping. Orders normally ship within 3 - 5 business days (Monday - Friday) however our fulfillment time can extend to 5 - 10 business days (Monday - Friday) or more during our busiest time of year which begins on Black Friday until New Years Day. If you have already placed an order, we will email you as soon as your shipping label is printed with your tracking number.

 

WHAT IS THE RUSH MY ORDER SERVICE SHOWN AT CHECKOUT?

Magic Candle Company® orders usually ship within 3 - 5 business days (Monday - Friday) after an order is placed due to high order volume. Adding the Rush My Order service guarantees that a new order will ship out the next business day. You can learn more about our Rush My Order service by visiting the Rush My Order product page HERE.

 

HOW MUCH DOES SHIPPING COST?

Shipping rates vary depending on the weight of the order and the zip code or country it is going to. Our website calculates this for you during the checkout process so that you can see how much shipping will be prior to completing your purchase.

 

DO YOU SHIP INTERNATIONALLY?

We currently offer international shipping to select countries. Please be aware that all orders are calculated by country and weight during the checkout process. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. We also do not offer exchanges on international orders. If you find that you do not like a product, we do take returns on unused products only. The recipient is responsible for returning the product to us for a refund. Please be aware that shipping is not refundable. The refund will be for the cost of the product only.

 

CAN I RECOMMEND A FRAGRANCE THAT I DON'T SEE AVAILABLE?

Absolutely! We are always looking for new fragrance ideas and are probably working on it now if you don't see it listed in our store. Always feel free to drop us a line and we will do our best to make your desired fragrance available to order as soon as possible.

 

CAN I RETURN OR EXCHANGE MY ORDER?

If you find that you do not like the scent or product you ordered, we do take returns or exchanges on unused products. You must contact us within 30 days of receiving your order (determined by the tracking provided). Customers are required to cover the shipping cost to return your order to us. Once we receive your return, we will inspect the product and, upon our approval, your refund will be issued minus the cost of shipping. Please note that shipping is not refundable. In cases where a customer prefers an exchange, we will have a new scent or product of your choice shipped out at our expense. Please be aware that we do not offer exchanges on international orders.

 

WHAT IS YOUR 100% MAGIC GUARANTEE?

Our 100% Magic Guarantee allows customers who do not like a particular fragrance product they purchased to receive a replacement fragrance product of equal or lessor value free of charge. Customers who would like to request a different fragrance may contact us via email with their order number and their new scent selection within 30 days of receiving their original order and we will have their new fragrance product sent out at no additional charge. Only one new shipment will be sent per order. If a customer receives a replacement scent that they do not like, we do not offer a second shipment although customers may still return the unused product for a refund.

*Please be aware that our 100% Magic Guarantee only applies to domestic orders within the continental United States. We do offer to replace a fragrance product for international customers if they wish to cover the cost of international shipping.

 

WHAT IS MAGIC DELIVERY PROTECTION?

Magic Delivery Protection by Magic Candle Company® protects a shipment in the event that it is lost, stolen or damaged during transit. This delivery protection service is offered to all customers at checkout. Magic Candle Company® will reship an order once per order for customers who elect to add our delivery protection service and has a package that has been deemed lost, stolen or damaged. Magic Delivery Protection is automatically added to all orders at checkout. Customers may elect not to get our delivery protection service simply by moving the slider in their cart to off or by deleting the product at checkout. This service cost only $1.99 no matter the cost of the order. Customers who believe their package is lost or stolen can simply email us at info@magiccandlecompany.com to open a claim after 48 hours from the date of delivery according to the tracking number provided. If the package has not shown up after 48 hours from the time of delivery, we will reship the order. If a package was damaged in transit, please contact us immediately and be sure to include photos of the damaged item(s) in your email and we will replace your damaged items quickly. Magic Delivery Protection will cover one replacement shipment only in the event that an order is lost, stolen or damaged.

*Please be aware that by choosing not to get Magic Delivery Protection for an order at checkout, Magic Candle Company® is not responsible for lost, stolen or damaged shipments.

 

WHAT IF MY PACKAGE IS LOST, STOLEN OR DAMAGED?

If a customer elected not to get Magic Delivery Protection at checkout and although we are not responsible for lost, stolen or damaged shipments as noted in our Terms and Conditions, we will do our best to assist our customers when a package has an issue in transit by filing a claim for the customer directly with the shipping carrier. If a shipment is lost or shows as delivered but is not at your location, we always recommend contacting FedEx or your local post office first as well as leaving a note for your courier explaining what happened. If they are not able to assist you further, please contact us immediately so we can file a claim. If the Post Office or FedEx deems your package as lost or damaged, we will work with you to have a replacement sent out.

Please note that packages deemed stolen by FedEx or USPS will not be approved for a refund. If a customer receives a damaged shipment and we offer to send a replacement shipment out but the customer prefers a refund, a claim would need to be filed with the shipping company and approved by them in order to receive a refund. The damaged order may also be returned by the customer for a refund as well however the cost to ship the package back is the responsibility of the customer.

 

WHY ARE MY WAX MELTS SOFT AND DIFFICULT TO REMOVE FROM THE PLASTIC CONTAINER?

We use the maximum amount of fragrance oil to wax ratio possible so you may find our melts to be softer than others. We also do not use any chemical hardening agents to make our wax melts like some other companies do as we like to keep the product as natural as possible. If you find the wax soft and hard to get out especially during the warmer months of the year, we recommend using a butter knife to scrape the wax out of the container and into your warmer or placing the melts in your freezer for a few minutes prior to using them.

 

WHAT IS THE BEST WAY TO USE MY MAGIC CANDLE COMPANY® AIR FRESHENERS?

Our air fresheners are designed to hang freely and should not come in contact with any plastic, painted, or varnished surfaces as noted on the product packaging. Fragrance oils used to scent our air fresheners may contain ingredients such as natural citrus oil which can tarnish certain surfaces. Please make sure that your air freshener does not come into prolonged contact with surrounding areas such as painted surfaces, plastic, leather, fabric, wood and all other materials as this will damage those surfaces. Magic Candle Company® is not responsible for any damages caused by the misuse of our air fresheners.

 

WHAT INGREDIENTS ARE USED TO MAKE YOUR FRAGRANCE OILS?

Our fragrance oils, also known as aroma oils, contain synthetic aroma compounds that are purely aromatic, having a pleasant and distinctive smell. All of our aroma oils are phthalate, paraben and formaldehyde free and adhere to the strictest standards of safety and purity as we comply with IFRA guidelines for safe use of fragrances. We also don’t use any materials listed on the California Prop 65 (naturally occurring and synthetic materials that are known to cause cancer or birth defects or other reproductive harm) in our oils.

 

WHAT SIZE BOTTLES DO YOUR FRAGRANCE OILS COME IN?

Our fragrance oils come in 5ml size dropper bottles and have a total net weight of 1 oz. Each bottle contains approximately 125 drops of oil.

 

DO YOUR FRAGRANCE OILS EXPIRE AND HAVE A SHELF LIFE?

Our fragrance oils have a 12 month shelf life if kept at room temperature and out of direct sunlight. After 12 months, we find the fragrance starts to dissipate and is no longer as strong as originally intended.

 

WHAT DO I DO IF I SPILLED SOME OF MY FRAGRANCE OIL?

Fragrance oils may contain ingredients such as natural citrus oil which can tarnish certain surfaces if not wiped away quickly. Please make sure that your oils do not come into prolonged contact with surrounding areas such as painted surfaces, plastic, leather, fabric, wood and all other materials and to clean spills quickly to prevent damage.

 

WHAT INGREDIENTS ARE USED TO MAKE YOUR MAGIC HAND CLEANERS?

Magic Hand Cleaners come in 20ML size credit card shaped bottles for convenient carrying. Our hand cleaners utilize a 70% ethyl alcohol formulation which surpasses FDA standards to effectively target a wide array of microorganisms that pose public health risks. Simply spray enough product in your palm to thoroughly cover your hands and rub them together until dry. Within moments, the solution evaporates, leaving your hands impeccably clean and radiating with a magical scent.

 

HOW DO I CLEAN MY MAGIC WALL DIFFUSER?

As outlined in the manual that will come with your Magic Wall Diffuser, it is always best to clean your device every 30 days or sooner if you are not noticing a strong diffusing stream. There is an empty refill bottle that comes with all Magic Wall Diffusers specifically for cleaning. We recommend adding enough rubbing alcohol or white vinegar to this empty refill bottle to ensure that the suction tube is fully submerged. Run the diffuser for 30 minutes to ensure it is cleaned thoroughly before removing the rubbing alcohol or white vinegar bottle and placing a new scent refill back into the diffuser.

 

WHEN SHOULD I REPLACE MY MAGIC WALL DIFFUSER SCENT REFILL BOTTLE?

We recommend replacing your refill bottle every 30 days even though you may still notice a large amount of liquid still in the bottle. Our Magic Wall Diffusers utilize cold diffusion technology to convert aroma oils into a micro-fine vapor, creating an ultra-fine mist output of 1–3 microns. The diffuser releases aroma compounds from the fragrance oil and the carrier oil drips back into the bottle. Overtime there will be less and less fragrance particles to disperse so the solution remaining in the bottle will no longer be as potent as a fresh scent refill which is why we recommend replacing scent refills every 30 days.

 

DO YOU OFFER A WARRANTY ON YOUR WAX WARMERS AND DIFFUSERS?

All Magic Candle Company® wax warmers and diffusers come with a 6 month warranty. If your warmer or diffuser has an issue within 6 months from the date it was purchased, we will replace the device at no additional charge.

 

AM I ABLE TO RETURN A WAX WARMER OR DIFFUSER IF IT HAS BEEN USED?

Only unused wax warmers and diffusers are able to be returned for a refund.

 

HOW DO I SIGN UP FOR YOUR MONTHLY SUBSCRIPTION BOX?

We offer three monthly subscription boxes to choose from on our subscription box website MagicFragranceBox.com that features our most magical fragrances inspired by your favorite vacation destinations. With a Magic Fragrance Box® subscription, each month you will receive a new magical fragrance box containing a 7.25 oz. candle, 4 oz. room spray, wax melt and air freshener for your car. For those that prefer fragrance oils, we also offer a monthly fragrance oil subscription box called the Enchanted Fragrance Oil Box that comes with four different fragrance oils per month. Lastly, we offer a candle only subscription called the Magic Candle Box where each month you receive a new 7.25 oz. size candle. All three boxes save money especially if you prepay and select a 3, 6 or 12 month plan. Our subscription boxes are the perfect way to bring the magical and familiar scents of your favorite vacation destinations home to enjoy all year long. Visit our subscription box website MagicFragranceBox.com to learn more and smell the Magic all year long!

 

HOW DO I CANCEL MY MONTHLY SUBSCRIPTION BOX?

If for any reason you should decide to end your monthly subscription box, all you have to do is login to your account on our subscription box website MagicFragranceBox.com and cancel your subscription.

 

WHEN WILL MY MONTHLY SUBSCRIPTION BOX SHIP?

We ship new subscription boxes out on the 1st of every month. For example, if you start a subscription on April 1st, your first subscription box would ship on May 1st. If you start your subscription on April 15th, your first box would ship on May 1st. If you start your subscription on April 28th, your first box would ship on May 1st.