Rush My Order
Magic Candle Company® orders usually ship within 5 - 7 business days (Monday - Friday) after an order is placed due to high order volume. Adding the Rush My Order service to an order guarantees that a new order will ship the next business day.
How Do I Get The Rush My Order Service?
The Rush My Order "Add to Cart" button can be found on the check out page. Simply click on the "Add to Cart" button next to Rush My Order which will add the service to your cart ensuring that your order ships from our facility the next business day.
How Much Does Rush My Order Cost?
The price of our Rush My Order service varies depending on our current order volume and is higher during peak season. Currently the cost to add this service is $4.99.
Is There A Cutoff Time To Get This Service For My Order To Ship The Next Day?
The cutoff time for an order to be placed with the Rush My Order service is 6 PM Eastern time. An order placed after 6 PM Eastern time and that has added the Rush My Order service is not guaranteed to ship the following business day however the order will ship the day after that. Customers who place an order after 6 PM Eastern and have added the Rush My Order service to their order may email us at firstname.lastname@example.org or by clicking the Contact Us tab in the sidebar to request that their order ship the next business day and we will do our best to get the order out for you the next day however this is not guaranteed if the order is placed after our cutoff time.
Does The Rush My Order Service Change The Shipping Method I Select At Check Out Or Give Me Express Shipping?
The Rush My Order service does not effect the shipping method customers select at checkout or the shipping speed. This service only ensures that a new order will ship out the next business day. If a customer adds the Rush My Order service to their order and selects a Standard Shipping method, their order will ship using a Standard Shipping service. If a customer adds the Rush My Order service to their order and selects an Express Shipping method, their order will ship using an Express Shipping service. Rush My Order only ensures that an order ships the next business day for customer's who desire or need their order to ship out the next business day.
If My Order Does Not Arrive Within The Estimated Transit Time I Selected At Checkout Am I Able To Get A Refund For The Rush My Order Service?
If a delay was caused by Magic Candle Company® and the order was not able to be fulfilled and shipped out within the advertised timeframe, we are happy to issue a refund for the Rush My Order service. However, if we shipped an order out within our advertised fulfillment time and used the shipping service selected at checkout but the shipping carrier, usually USPS, failed to deliver the package within the estimated transit time, this would not qualify for a service refund. USPS shipments may experience delays during transit that are beyond our control. These delays can be caused due to weather, mechanical issues, etc. which we are not responsible for. The Rush My Order service simply guarantees that we will ship an order the next business day based on the time of day the order was placed using the shipping service the customer chooses at checkout.
Is The Rush My Order Service Refundable?
Our Rush My Order service is not refundable if a customer decides to return an order for a refund. If a customer decides to add this service to their order and the order has not shipped yet, we are able to cancel the service and issue a refund for it however once the order ships the service is no longer refundable.
If you have any additional questions relating to our Rush My Order service, please do not hesitate to Contact Us.
There’s nothing we want more than for our customers to come away completely satisfied with their purchase. We know it can be a bit difficult for some customers to pick out a fragrance when it’s not right in front of them to smell in person which is why you can shop with peace of mind, knowing that if you receive a scent that you aren’t a fan of we will replace it for you at no additional cost. You don’t even need to return the original fragrance product you received! Simply contact us with your order number and your new scent selection within 30 days of receiving your order and we will have your new fragrance product sent out to you completely free of charge with our 100% Magic Guarantee.
Customers are required to cover the shipping cost to return the product to us. Once we receive a return, we will inspect the product and the refund will be issued minus the cost of shipping. Please note that shipping is not refundable.
Magic Candle Company®