Rush My Order
Magic Candle Company® orders usually ship within 5 - 7 business days (Monday - Friday) after an order is placed due to high order volume. Adding the Rush My Order service to an order guarantees that a new order will ship the next business day.
How Do I Get The Rush My Order Service?
The Rush My Order "Add to Cart" button can be found on the check out page. Simply click on the "Add to Cart" button next to Rush My Order which will add the service to your cart ensuring that your order ships from our facility the next business day.
How Much Does Rush My Order Cost?
The price of our Rush My Order service varies depending on our current order volume and is higher during peak season. Currently the cost to add this service is $9.99.
Is There A Cutoff Time To Get This Service For My Order To Ship The Next Day?
The cutoff time for an order to be placed with the Rush My Order service is 6 PM Eastern time. An order placed after 6 PM Eastern time and that has added the Rush My Order service is not guaranteed to ship the following business day however the order will ship the day after that. Customers who place an order after 6 PM Eastern and have added the Rush My Order service to their order may email us at firstname.lastname@example.org or by clicking the Contact Us tab in the sidebar to request that their order ship the next business day and we will do our best to get the order out for you the next day however this is not guaranteed if the order is placed after our cutoff time.
Does The Rush My Order Service Change The Shipping Method I Select At Check Out Or Give Me Express Shipping?
The Rush My Order service does not effect the shipping method customers select at checkout or the shipping speed. This service only ensures that a new order will ship out the next business day. If a customer adds the Rush My Order service to their order and selects a Standard Shipping method, their order will ship using a Standard Shipping service. If a customer adds the Rush My Order service to their order and selects an Express Shipping method, their order will ship using an Express Shipping service. Rush My Order only ensures that an order ships the next business day for customer's who desire or need their order to ship out the next business day.
If My Order Does Not Arrive Within The Estimated Transit Time I Selected At Checkout Am I Able To Get A Refund For The Rush My Order Service?
If a delay was caused by Magic Candle Company® and the order was not able to be fulfilled and shipped out within the advertised timeframe, we are happy to issue a refund for the Rush My Order service. However, if we shipped an order out within our advertised fulfillment time and used the shipping service selected at checkout but the shipping carrier, usually FedEx or USPS, failed to deliver the package within the estimated transit time, this would not qualify for a service refund. FedEx and USPS shipments may experience delays during transit that are beyond our control. These delays can be caused due to weather, mechanical issues, etc. which we are not responsible for. The Rush My Order service simply guarantees that we will ship an order the next business day based on the time of day the order was placed using the shipping service the customer chooses at checkout.
Is The Rush My Order Service Refundable?
Our Rush My Order service is not refundable if a customer decides to return an order for a refund. If a customer decides to add this service to their order and the order has not shipped yet, we are able to cancel the service and issue a refund for it however once the order ships the service is no longer refundable.
If you have any additional questions relating to our Rush My Order service, please do not hesitate to Contact Us.
- Product Details
• Rush My Order guarantees that a new order will ship the next business day.• Offered to all customers at checkout.• Magic Candle Company® will quickly fulfill an order that elects to add our Rush My Order service so that it ships the next business day.• Rush My Order cost $9.99 no matter the size of the order.• PLEASE NOTE: Rush My Order does not effect shipping speed and only ensures that a package ships from our facility the next business day.
- 100% Magic Guarantee
There’s nothing we want more than for our customers to come away completely satisfied with their purchase. We know it can be a bit difficult for some customers to pick out a fragrance when it’s not right in front of them to smell in person which is why you can shop with peace of mind, knowing that if you receive a scent that you aren’t a fan of we will replace it for you at no additional cost. You don’t even need to return the original fragrance product you received! Simply contact us with your order number and your new scent selection within 30 days of receiving your order and we will have your new fragrance product sent out to you completely free of charge with our 100% Magic Guarantee.
- Shipping & Return Info
Where do you ship to?We ship to any location within the USA from our magical candle factory located in Orlando, Florida. We also offer international shipping to certain countries such as Canada and the United Kingdom.How much is shipping?Shipping rates vary depending on the weight of the shipment and the zip code or country it is going to. Our website calculates this for you during the checkout process so that you can see how much shipping will be prior to completing your purchase.When will I get my stuff?While we strive to ship out orders as quickly as possible, many of our products are hand poured and have to cure prior to shipping. Orders usually ship within 5 - 7 business days (Monday - Friday). Customers will receive a shipping confirmation email as soon as their shipping label is printed with their tracking number.Do you offer expedited shipping?Currently we are only able to offer standard shipping services however please feel free to contact us and we would be more than happy to assist you with expedited shipping options if we are able to do so.What methods of shipping do you offer?We ship domestic orders that can fit in a padded bubble mailer via USPS First Class Mail. We also use FedEx Express 2 Day for small to medium boxes as well as FedEx Ground.We primarily use FedEx International Economy for our international shipments. Please be aware that the recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information.What if my package was lost, stolen or damaged during shipping?While we are not responsible for lost, stolen or damaged shipments, we do our best to assist our customers when a package has an issue in transit. If a shipment is lost or shows as delivered but is not at your location, we always recommend contacting FedEx or your local post office first as well as leaving a note for your courier explaining what happened. If they are not able to assist you further, please contact us immediately so we can file a claim. If the Post Office or FedEx deems your package as lost or damaged, we will work with you to have a replacement sent out. Please note that packages deemed stolen by FedEx or USPS will not be approved for a refund. If a customer receives a damaged product and we offer to send a replacement product out but the customer prefers a refund, a claim would need to be filed with the shipping company and approved by them in order to receive a refund. The damaged order may also be return by the customer for a refund as well however the cost to ship the package back is the responsibility of the customer.How to Return or Exchange an Online Order
ExchangesIf you find that you do not care for the fragrance you purchased, we do offer to send a replacement fragrance of equal or lessor value out for no additional charge. Please contact us with your order number and your new scent selection.ReturnsWe do take returns on unused products only. Customers must contact us within 15 days of receiving their order (determined by the tracking provided).
Customers are required to cover the shipping cost to return the product to us. Once we receive a return, we will inspect the product and the refund will be issued minus the cost of shipping. Please note that shipping is not refundable.
Please carefully pack your return securely using a tracked and insured shipping service and send it to our return address below with a note stating that it is a return along with your order number:
Magic Candle Company®Returns Dept7616 Southland BlvdSuite 102Orlando, FL 32809