Magic Delivery Protection

Magic Delivery Protection

$1.99
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Magic Delivery Protection by Magic Candle Company® protects your shipment in the event that it is lost, stolen or damaged during transit. This delivery protection service is offered to all customers located within the USA. Magic Candle Company® will reship an order or product for customers who elect to add our delivery protection service and has a package that has been deemed lost, stolen or damaged during transit.

How Do I Get Magic Delivery Protection For My Order?

Magic Delivery Protection is automatically added to all orders at checkout. Customers may elect not to get our delivery protection service simply by removing the product from their cart or by moving the slider next to this service located in the shopping cart to the Off position.

How Much Does Magic Delivery Protection Cost?

Magic Delivery Protection cost only $1.99 no matter the cost of the order.

How Do I File A Claim If My Package Is Lost, Stolen Or Damaged?

Customers who believe their package is lost or stolen can simply email us at info@magiccandlecompany.com or click the Contact Us tab in the sidebar to open a claim after 48 hours from the date of delivery according to the tracking number provided. If the package has not shown up after 48 hours from the time of delivery, we will file a claim with the shipper and reship your order for you. If your package was damaged in transit, please contact us immediately and be sure to include photos of the damaged item(s) in your email and we will replace your damaged items quickly.

If I Get Magic Delivery Protection For My Order And It Is Lost, Stolen Or Damaged, Can I Get A Refund Instead Of A Replacement Shipment?

Magic Delivery Protection provides customers who elect to add this service to their order with a one-time, replacement shipment only in the event that an order is lost, stolen or damaged in transit. Magic Delivery Protection does not grant customers who elected to add this service the option of a refund instead of a replacement shipment. If a customer prefers a refund over a replacement shipment in the event that their shipment was lost, stolen or damaged while in transit, a claim would still need to be made with the shipping company first and a refund will be issued upon the approval of the claim by the carrier as noted in our Terms and Conditions. The shipping carriers we use, particularly USPS and FedEx, state that they do not approve claims for packages that are deemed to have been stolen after being delivered as noted by their terms of service.

What If I Didn't Get Magic Delivery Protection For My Order And Their Was An Issue In Transit?

By choosing not to get Magic Delivery Protection for your order at checkout, Magic Candle Company® is not responsible for lost, stolen or damaged shipments as noted in our Terms and Conditions however we will do our best to assist our customers when a package has an issue in transit by filing a claim for the customer directly with the shipping carrier. If and when the claim is approved, a replacement or refund will be issued. The shipping carriers we use, particularly USPS and FedEx, state that they do not approve claims for packages that are deemed to have been stolen after being delivered as noted by their terms of service.

Does Magic Delivery Protection Apply To International Orders?

Magic Delivery Protection only applies to domestic shipments within the USA. If our Magic Delivery Protection service was added to an order that was shipped internationally, please contact us for a refund of this service. Also, please be aware that if an order was originally shipped domestically and the customer is no longer in the United States to receive a replacement shipment and has Magic Delivery Protection added, we would still need to file a claim with the carrier in order to process a refund or replacement order.

If you have any additional questions relating to our Magic Delivery Protection service or in the event of a lost, stolen or damaged shipment, please do not hesitate to Contact Us.


*Magic Delivery Protection covers a one-time, replacement shipment only in the event that an order is lost, stolen or damaged. By choosing not to get Magic Delivery Protection for your order at checkout, Magic Candle Company® is not responsible for lost, stolen or damaged shipments.

• Magic Delivery Protection insures your shipment in the event that it is lost, stolen or damaged during transit.
• Customers may elect not to get our delivery protection service at checkout.
• Magic Candle Company® will quickly reship an order for customers who elect to add our delivery protection service and has a package that has been deemed lost, stolen or damaged during transit.
• Magic Delivery Protection cost only $1.99 no matter the cost of the order.
• PLEASE NOTE: By choosing not to get Magic Delivery Protection for your order at checkout, Magic Candle Company® is not responsible for lost, stolen or damaged shipments.

There’s nothing we want more than for our customers to come away completely satisfied with their purchase. We know it can be a bit difficult for some customers to pick out a fragrance when it’s not right in front of them to smell in person which is why you can shop with peace of mind, knowing that if you receive a scent that you aren’t a fan of we will replace it for you at no additional cost. Simply contact us with your order number and your new scent selection within 30 days of receiving your order and we will have your new fragrance product sent out to you completely free of charge with our 100% Magic Guarantee.

Where do you ship to?
We ship to any location within the USA from our magical candle factory located in Orlando, Florida. We also offer international shipping to certain countries such as Canada and the United Kingdom.

How much is shipping?
Shipping rates vary depending on the weight of the shipment and the zip code or country it is going to. Our website calculates this for you during the checkout process so that you can see how much shipping will be prior to completing your purchase.

When will I get my stuff?
While we strive to ship out orders as quickly as possible, many of our products are hand poured and have to cure prior to shipping. Orders normally ship within 3 - 5 business days (Monday - Friday) on average but this timeframe can be longer during periods of extremely high order volume such as during the holiday season. Customers will receive a shipping confirmation email as soon as their shipping label is printed with their tracking number.

Do you offer expedited shipping?
Yes, we offer express shipping (1 - 2 day transit time) and standard shipping (3 - 8 day transit time). We also offer a Rush My Order service which ensures that an order ships out the next business day. This service can be added at checkout.

What methods of shipping do you offer?
Domestic Shipments: We ship standard domestic orders via FedEx and USPS Ground. For express shipments, we use either USPS Priority Mail or FedEx Express 2 Day.

International Shipments: We use USPS International Mail and FedEx Express services for our international shipments. Please be aware that the recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information.

What if my package was lost, stolen or damaged during shipping?
We offer an add on service at checkout called Magic Delivery Protection where we will reship an order in the event that a package is lost, stolen or damaged. If a customer chooses not to add our Magic Delivery Protection service we will do our best to assist our customers when a package has an issue in transit. If a shipment is lost or shows as delivered but is not at your location, we always recommend contacting your local post office or FedEx first as well as leaving a note for your courier explaining what happened. If they are not able to assist you further, please contact us immediately so we can file a claim. If the Post Office or FedEx deems your package as being lost or damaged, we will work with you to have a replacement sent out. Please note that packages deemed stolen by USPS and FedEx will not be approved for a refund. If a customer receives a damaged product and we offer to send a replacement product out but the customer prefers a refund, a claim would need to be filed with the shipping company and approved by them in order to receive a refund. The damaged order may also be return by the customer for a refund as well however the cost to ship the package back is the responsibility of the customer.

How to Return or Exchange an Online Order

Exchanges
If you find that you do not care for the fragrance you purchased, we do offer to send a replacement product of equal or lessor value out for no additional charge. Please contact us with your order number and your new scent selection.

Returns
We do take returns on unused products only. Customers must contact us within 30 days of receiving their order (determined by the tracking provided).

Customers are required to cover the shipping cost to return the product to us. Once we receive a return, we will inspect the product and the refund will be issued minus the cost of shipping. Please note that shipping is not refundable.

Please carefully pack your return securely using a tracked and insured shipping service and send it to our return address below with a note stating that it is a return along with your order number:

Magic Candle Company®
Returns Dept
7616 Southland Blvd
Suite 102
Orlando, FL 32809

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