Magic Delivery Protection
Magic Delivery Protection by Magic Candle Company® protects your shipment in the event that it is lost, stolen or damaged during transit. This delivery protection service is offered to all customers at checkout. Magic Candle Company® will reship an order for customers who elect to add our delivery protection service and has a package that has been deemed lost, stolen or damaged during transit.
How Do I Get Magic Delivery Protection For My Order?
Magic Delivery Protection is automatically added to all orders at checkout. Customers may elect not to get our delivery protection service simply by removing the product from their cart or by moving the slider to the off position.
How Much Does Magic Delivery Protection Cost?
Magic Delivery Protection cost only $0.99 no matter the cost of the order.
How Do I File A Claim If My Package Is Lost, Stolen Or Damaged?
Customers who believe their package is lost or stolen can simply email us at firstname.lastname@example.org or click the Contact Us tab in the sidebar to open a claim after 48 hours from the date of delivery according to the tracking number provided. If the package has not shown up after 48 hours from the time of delivery, we will file a claim with the shipper and reship your order for you. If your package was damaged in transit, please contact us immediately and be sure to include photos of the damaged item(s) in your email and we will replace your damaged items quickly.
If I Get Magic Delivery Protection For My Order And It Is Lost, Stolen Or Damaged, Can I Get A Refund Instead Of A Replacement Shipment?
Magic Delivery Protection provides customers who elect to add this service to their order with a one-time, replacement shipment only in the event that an order is lost, stolen or damaged in transit. Magic Delivery Protection does not grant customers who elected to add this service the option of a refund instead of a replacement shipment. If a customer prefers a refund over a replacement shipment in the event that their shipment was lost, stolen or damaged while in transit, a claim would still need to be made with the shipping company first and a refund will be issued upon the approval of the claim by the carrier as noted in our Terms and Conditions. The shipping carriers we use, particularly DHL, USPS and FedEx, state that they do not approve claims for packages that are deemed to have been stolen after being delivered as noted by their terms of service.
What If I Didn't Get Magic Delivery Protection For My Order And Their Was An Issue In Transit?
By choosing not to get Magic Delivery Protection for your order at checkout, Magic Candle Company® is not responsible for lost, stolen or damaged shipments as noted in our Terms and Conditions however we will do our best to assist our customers when a package has an issue in transit by filing a claim for the customer directly with the shipping carrier. If and when the claim is approved, a replacement or refund will be issued. Packages that are deemed stolen by the shipping carriers we use, particularly DHL, USPS or FedEx, state that they do not approve claims for packages that are deemed to have been stolen after being delivered as noted by their terms of service.
If you have any additional questions relating to our Magic Delivery Protection service or in the event of a lost, stolen or damaged shipment, please do not hesitate to Contact Us.
*Magic Delivery Protection covers a one-time, replacement shipment only in the event that an order is lost, stolen or damaged. By choosing not to get Magic Delivery Protection for your order at checkout, Magic Candle Company® is not responsible for lost, stolen or damaged shipments.
There’s nothing we want more than for our customers to come away completely satisfied with their purchase. We know it can be a bit difficult for some customers to pick out a fragrance when it’s not right in front of them to smell in person which is why you can shop with peace of mind, knowing that if you receive a scent that you aren’t a fan of we will replace it for you at no additional cost. Simply contact us with your order number and your new scent selection within 30 days of receiving your order and we will have your new fragrance product sent out to you completely free of charge with our 100% Magic Guarantee.
Customers are required to cover the shipping cost to return the product to us. Once we receive a return, we will inspect the product and the refund will be issued minus the cost of shipping. Please note that shipping is not refundable.
Magic Candle Company®