We ship to any location within the USA from our magical candle factory located in Orlando, Florida. We also offer international shipping to certain countries such as Canada and the United Kingdom.
How much is shipping?
Shipping rates vary depending on the weight of the shipment and the zip code or country it is going to. Our website calculates this for you during the checkout process so that you can see how much shipping will be prior to completing your purchase.
When will I get my stuff?
While we strive to ship out orders as quickly as possible, many of our products are hand poured and have to cure prior to shipping. Orders normally ship within 3 - 5 business days (Monday - Friday) on average but this timeframe can be much longer during periods of extremely high order volume such as during the holiday season. Customers will receive a shipping confirmation email as soon as their shipping label is printed with their tracking number.
Do you offer expedited shipping?
Yes, we offer priority shipping (1 - 3 day transit time) and standard shipping (3 - 8 day transit time). We also offer a Rush My Order service at checkout which ensures that a new order ships out quickly.
What is Rush My Order and how do I get it?
Adding the Rush My Order service during checkout ensures that a new order moves to the front of our fulfillment queue and gets shipped out the next business day. The Rush My Order "Add to Cart" slider can be found in your shopping cart. Simply move the slider located next to the Rush My Order icon to the "On" position to add it to your order.
What methods of shipping do you offer?
Domestic Shipments: We ship standard domestic orders via UPS, FedEx and USPS Ground. For priority shipments, we use either USPS Priority Mail or FedEx Express 2 Day.
International Shipments: We use UPS Worldwide, USPS International Mail and FedEx Express services for our international shipments. Please be aware that the recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information.
What if my package was lost, stolen or damaged during shipping?
We offer an add on service at checkout called Magic Delivery Protection where we will reship an order in the event that a package is lost, stolen or damaged. If a customer chooses not to add our Magic Delivery Protection service we will do our best to assist our customers when a package has an issue in transit. If a shipment is lost or shows as delivered but is not at your location, we always recommend contacting your local post office or FedEx first as well as leaving a note for your courier explaining what happened. If they are not able to assist you further, please contact us immediately so we can file a claim. If the Post Office or FedEx deems your package as being lost or damaged, we will work with you to have a replacement sent out. Please note that packages deemed stolen by USPS and FedEx will not be approved for a refund. If a customer receives a damaged product and we offer to send a replacement product out but the customer prefers a refund, a claim would need to be filed with the shipping company and approved by them in order to receive a refund. The damaged order may also be return by the customer for a refund as well however the cost to ship the package back is the responsibility of the customer.
How to Return or Exchange an Online Order
Exchanges
If you find that you do not care for the fragrance you purchased, we do offer to send a replacement product of equal or lessor value out for no additional charge. Please contact us with your order number and your new scent selection.
Returns
We do take returns on unused products only. Customers must
contact us within 30 days of receiving their order (determined by the tracking provided).
Customers are required to cover the shipping cost to return the product to us. Once we receive a return, we will inspect the product and the refund will be issued minus the cost of shipping. Please note that shipping is not refundable.
Please carefully pack your return securely using a tracked and insured shipping service and send it to our return address below with a note stating that it is a return along with your order number:
Magic Candle Company®
Returns Dept
4065 L B McLeod Rd
Suite F
Orlando, FL 32811
PLEASE NOTE: Gift cards are delivered by email after checkout and contain instructions on how to redeem them and schedule to send them directly to your recipient. Please be sure to check your spam folder if you do not receive your gift card shortly after checkout. Our gift cards have no additional processing fees. Gift cards can only be used on our main site MagicCandleCompany.com and will not work on our subscription box site MagicFragranceBox.com.